Legal
Terms for creating and using a DokEMR clinic workspace.
DokEMR is an electronic medical records and clinic workflow platform for patient records, appointments, SOAP encounters, prescriptions, medical certificates, laboratory orders, laboratory results, billing, patient portal access, support tickets, and related clinic operations.
DokEMR is software. It does not replace professional clinical judgment, clinic policies, or legal duties owed by healthcare providers to patients.
By creating a clinic workspace, you confirm that you are authorized to register the clinic, provide clinic and professional information, select a plan, and create the first administrative account for that clinic.
You agree to provide accurate clinic, owner, contact, professional license, billing, and account information, and to keep those details updated when they change.
You may use DokEMR only for lawful clinic, healthcare, administrative, billing, laboratory, support, or other authorized operations.
You must not use DokEMR to access, alter, disclose, export, or process data unless you have the proper role, authority, and purpose to do so.
Clinic administrators are responsible for assigning roles, limiting permissions to the minimum access needed, reviewing active users, and removing or deactivating users who no longer work with the clinic.
Each user should use their own account. Shared accounts, borrowed logins, and unattended sessions increase risk and may affect audit trail accuracy.
The clinic or healthcare provider is responsible for the accuracy, completeness, authorization, and lawful handling of patient and clinic data entered into DokEMR.
The clinic is responsible for obtaining any patient notices, consents, authorizations, or internal approvals required by applicable law, professional rules, and clinic policy.
Prescriptions, certificates, laboratory results, billing records, patient portal records, and other documents generated through DokEMR should be reviewed by the responsible clinic user before release or use.
DokEMR may help format, store, retrieve, preview, or generate documents, but the clinic remains responsible for clinical content, patient identity, professional signatures, required numbers, and lawful issuance.
If the clinic enables patient portal access, the clinic is responsible for verifying that portal access is sent to the correct patient or authorized representative.
Email, SMS, links, QR codes, payment requests, and other communications should be used carefully because recipients, devices, and networks may be outside DokEMR control.
Laboratory workflows, OCR, AI lab review, and other assisted features are tools to support clinic work. Outputs should be checked by qualified personnel before being relied upon for clinical or operational decisions.
Availability, limits, and behavior of these features may depend on the clinic plan, configured workflow, uploaded document quality, third-party services, and current product settings.
Each user must keep login credentials confidential and must not share accounts. Clinic administrators are responsible for granting, reviewing, and removing user access when roles change.
DokEMR may restrict or suspend plan-gated actions when a clinic subscription, owner verification, security requirement, or account status needs attention.
Plans, limits, features, and pricing may vary by subscription. Some features may require payment, verification, clinic setup, third-party services, or additional configuration.
DokEMR is provided with reasonable efforts toward reliability, security, and continuity, but no online system can guarantee uninterrupted operation.
Trial, active, past due, suspended, cancelled, and inactive statuses may affect access to creating, updating, issuing, or processing records. Read-only access may remain available depending on account status and operational policy.
If a trial ends, payment is overdue, or subscription requirements are not met, DokEMR may disable plan-gated buttons and workflows until the clinic manages or restores the plan.
DokEMR may keep audit trails, security logs, revision histories, and operational records to support accountability, continuity, troubleshooting, billing, and security review.
Clinic data export, correction, retention, or deletion requests may require verification of authority, technical feasibility review, and consideration of legal, professional, accounting, or operational retention requirements.
You must not attempt unauthorized access, credential sharing, scraping, reverse engineering, security bypassing, malware upload, abusive automation, interference with service operation, or use of DokEMR for unlawful or harmful activity.
You must not enter data that you are not authorized to process, impersonate another user or clinic, or use DokEMR in a way that compromises patient privacy or platform security.
DokEMR may connect with or rely on third-party providers for hosting, email, payment processing, OCR, AI review, analytics, storage, support, or other configured platform functions.
Third-party services may have their own terms, availability, limits, and processing practices. DokEMR is not responsible for issues caused by services outside its reasonable control.
DokEMR may provide support, maintenance, updates, bug fixes, security improvements, and workflow changes. Some changes may be released without individual notice when needed for reliability or security.
Support tickets, messages, screenshots, and attachments should not include unnecessary sensitive information. When sensitive information is needed to resolve an issue, share only what is relevant.
DokEMR, its interface, workflow designs, code, branding, documentation, and related materials remain owned by DokEMR or its licensors, except for clinic data and content submitted by authorized clinic users.
You may not copy, resell, sublicense, or create derivative services from DokEMR except as allowed by written permission or applicable law.
Use of DokEMR involves processing personal and patient information. The Privacy Notice explains the types of information processed, purposes, safeguards, sharing, retention, and request handling.
Clinics should operate DokEMR in a way that aligns with applicable privacy and healthcare requirements, including the Data Privacy Act of 2012 where applicable.
DokEMR is provided as a clinic software platform and workflow aid. To the extent allowed by law, DokEMR disclaims warranties that the service will be error-free, uninterrupted, or suitable for every clinic workflow or regulatory scenario.
To the extent allowed by law, DokEMR is not liable for losses caused by inaccurate clinic-entered data, unauthorized user activity, device compromise, third-party service outages, misuse, or clinical decisions made outside DokEMR.
DokEMR may suspend or restrict accounts, features, or clinic workspaces when needed for unpaid subscriptions, security risk, suspected misuse, legal compliance, or protection of patients, clinics, users, or the platform.
The clinic remains responsible for preserving needed records and arranging appropriate continuity of care and business operations if access is restricted or terminated.
DokEMR may update these Terms as the product, legal requirements, or operating practices change. The effective date and version identify the terms presented for acceptance.
Continued use of DokEMR after updated terms are made available may require renewed agreement depending on the nature of the changes.
This page is provided for product transparency and is not a substitute for legal advice. Clinics should consult their own legal or data protection adviser for their specific obligations.