Send a support ticket

Report a problem or ask for help, and follow the reply.

  1. Open Support in the side bar and choose New ticket.
  2. Write a short Subject, then in What happened describe the problem and what you were trying to do.
  3. Choose Add pictures (up to 3) to attach screenshots (JPG or PNG, 5MB each) if they help, then Send to support.
  4. Your tickets are under My tickets (a clinic admin sees the whole clinic's). Open one to read the conversation and reply; New reply marks an answer from support.
Complete your doctor profile Your license numbers, specialization, and contact details, which print on your documents. Add your signature to documents Upload or draw the signature that prints on the documents you issue, and place it. Turn on two-step sign-in Protect your account with a code from an authenticator app as well as your password.

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