Turn on two-step sign-in
Protect your account with a code from an authenticator app as well as your password.
- Open My account › Security. In the Two-step sign-in section (it says Off until you turn it on), choose Turn on.
- Enter Your password to continue.
- Open an authenticator app on your phone and add an account: scan the QR code, or type the key by hand.
- Enter the 6-digit code from the app to finish.
- Save the recovery codes that appear (copy or download them), then choose I have saved them.
- From now on, signing in asks for your password and then a code. A recovery code works once, for when your phone is not with you.
Common questions
I lost my phone.
Sign in with one of your recovery codes; each works once. If you have no codes either, a clinic admin can turn your two-step off from People.
Is two-step sign-in required?
No, it is optional and set per person. A reminder suggests it until you turn it on.