Turn on two-step sign-in

Protect your account with a code from an authenticator app as well as your password.

  1. Open My account › Security. In the Two-step sign-in section (it says Off until you turn it on), choose Turn on.
  2. Enter Your password to continue.
  3. Open an authenticator app on your phone and add an account: scan the QR code, or type the key by hand.
  4. Enter the 6-digit code from the app to finish.
  5. Save the recovery codes that appear (copy or download them), then choose I have saved them.
  6. From now on, signing in asks for your password and then a code. A recovery code works once, for when your phone is not with you.

Common questions

I lost my phone.

Sign in with one of your recovery codes; each works once. If you have no codes either, a clinic admin can turn your two-step off from People.

Is two-step sign-in required?

No, it is optional and set per person. A reminder suggests it until you turn it on.

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