Run the patient queue

Line up walk-ins and move each patient from waiting to done.

Useful for Secretary Clinic admin Receptionist Doctor

  1. Open Patient Queue in the side bar and choose Add patient. Find the patient, pick the Visit type (walk-in, teleconsult and so on), add a short Reason for visit, choose the Site if you run more than one, and tick Priority if they should go first. From a patient's chart, Add to queue beside their name does the same.
  2. Each patient starts as Waiting. When they are ready to be seen, choose Mark ready.
  3. The doctor then chooses Start consult, and Mark done when the visit ends.
  4. Intake beside a patient opens the visit's note on their chart: the same note as in the Encounters tab.
  5. Use Cancel if the patient leaves; Requeue puts a done, skipped or cancelled patient back in the line. The list above the queue shows one status, or All.

Common questions

Why can the doctor not see Mark ready?

Mark ready and Cancel belong to the front desk. A doctor sees Start consult, Mark done and Intake.

Can a receptionist open the intake?

No. A receptionist can line patients up and move them along, but the intake is for the clinical staff.

Find a patient with search and filters Look someone up by name or ID, or narrow the list by company, HMO, age, or place. Add a patient Create a new chart so you can book, prescribe, and order labs for someone. Let patients register themselves Share your clinic's registration link or QR so new patients fill in their own details.

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